Privacy Policy

KUADROS.COM is committed to respecting and protecting your privacy and providing a welcoming, satisfying experience for our visitors and customers. We work to offer the most satisfying online service for our high-quality products. Please see our full Privacy Policy.

* This policy was last updated on 12/05/2024

At KUADROS.COM, we value our customers and take your privacy concerns seriously. We take great care to protect your personal information and to comply with all applicable laws, as well as our own internal standards and ethics. It is our sincere desire that you understand how we handle your information. For more information, please read this Privacy Policy.

This Privacy Policy relates to the personal information that may be collected when you connect with KUADROS, KUADROS.COM or any of its variations ("KUADROS", "Site", "we", "us"), affiliates, and partners. Protecting the privacy and security of your personal information is always our top priority, and we believe that a clear, comprehensive, and straightforward privacy policy serves the best interests of our customers and our company.

This Privacy Policy explains our methods for collecting, using, disclosing (under specific conditions), and protecting your personal information. Finally, this Privacy Policy sets out your options regarding the collection, use, and disclosure of your own personal information. Your visit to our site or our affiliated sites implies your acceptance of the terms of our Policy. In our ongoing effort to continually improve our website and services, our Privacy Policy may change. KUADROS.COM reserves the right to amend or modify this Privacy Policy without prior notice. Therefore, we ask that you review our Privacy Policy each time you visit us.

* We are not responsible for the content or privacy policies of any website that may be linked to but is not operated by KUADROS, Inc.

Information Collection: We use different methods to collect your information in order to provide an efficient, rewarding, and personalized experience. For example, your personal information may be used to:

• Simplify the usability of our site and eliminate the need to re-enter information when logging in.
• Make it easier to quickly find products, information, and services
• Create the most relevant content.
• Notify you about our new products and services.

(1) Registration and Orders

It is a prerequisite to complete our online registration form before using certain information or ordering products. During registration or checkout, you will be asked to provide the required basic personal information, such as your full name, including your shipping and billing address, phone number, email address, and credit card number. We also ask for your country and/or the location of your organization solely for the purpose of complying with the laws and regulations of your country. Such processed personal information is necessary for good communication with you, for the billing process, for the secure delivery of your orders, and for internal marketing.

(2) Email addresses

You may be asked to provide your email address in certain areas of the Site:

• when requesting notification of new products
• to receive our email newsletters and special offers
• or to enter a contest or giveaway

. The opportunity to take part in a contest or giveaway. If you choose to participate, you must disclose certain information that will be duly used to notify contest and giveaway winners, as well as to award prizes. The names and cities of contest and giveaway winners may be published on our site. Your participation in a contest or giveaway implies your choice to receive our email newsletter and special offers, and this will be stated in the official rules of our contest and giveaway.

(3) Cookies and other technologies

Our site also uses cookies and web beacons (also called transparent GIF technology or "action tags") to speed up the site, track items in your shopping cart, and present you with exclusive personal content, identify you and your access privileges, and track your site usage.

(i) The Internet browser stores small pieces of information in text file format on your hard drive, known as Cookies. Internet browsers generally accept cookies by default. But you can change the settings and reject and delete cookies. If you do so, you may be denied access to certain hyperlinks on the site. We use cookies:

• to make it easier for you to select and purchase products
• to place them in an online shopping cart
• and to record your browsing and purchasing activity

COOKIES CANNOT BE USED TO ACCESS USER CONFIDENTIAL INFORMATION. Our cookies are not "spyware".

(ii) Web beacons deliver cookies that allow us to determine whether our site has been visited and how often. Any animated image on the Site, such as a banner ad, can function as a web beacon.

(iii) We may use third-party advertising companies to improve the site’s usability or to serve our ads. These companies may use cookies and web beacons to assess advertising effectiveness (such as the most visited web pages or the products purchased, as well as the amount). Any information collected by these third parties through cookies and web beacons is not linked to any personal information we have collected.

(iv) For example, Facebook collects certain information through cookies and web beacons web to find out which pages were visited and which products were purchased. It should be noted that the information Facebook receives through cookies and web beacons is not linked to the personal information collected from any customer.

(a) Log files. When you access a site, the site’s server recognizes your Internet URL. Your Internet Protocol (“IP”) address, Internet service provider, and date/time stamp may be accessed for system administration, system troubleshooting, order authentication, and internal marketing.

(b) Age. No personal information is collected from children under 18. You are required to ensure that you are at least 18 years old, or that you are accessing the Site under the supervision of an adult. If you are under 18, please do not disclose any personal information to us. If necessary, please do so only under the strict supervision of an adult.

(c) Product reviews. We welcome reviews of our products, and if you choose to submit a review, your name or pseudonym (but not your email address) remains visible and usable to visitors, including any personally identifying information you choose to include in the review at your own responsibility. We strongly recommend that you do not post sensitive personal information such as contact details, phone numbers, or email addresses. You may submit your valuable review without disclosing any personal information.

(4) Use and disclosure of information

(a) Internal use: your personal information is used to process your order and provide customer service. In addition, your personal information may be used internally to improve the design and content of the Sites, expand their reach and optimize the marketing of our services and products, and compile general market information about visitors to our site. To facilitate such use, including the uses mentioned in Section 2, your information may be shared with partners under the control of KUADROS.COM, Inc.

(b) Communications with you: We use your personal information to communicate with you on our Site and manage your orders and deliveries. We may also send a confirmation email after you register with us. We may notify you with service-related information in exceptional cases when necessary (for example, if we need to temporarily suspend our service in order to develop our site). In addition, providing your email address is a prerequisite for entering a contest or sweepstakes; requesting notifications about new products or services; or subscribing to email newsletters and exclusive offers. Your email address will be used to send you information. We also provide the option to unsubscribe or prevent future emails. Because we need to communicate with you about the orders you place, you cannot opt out of receiving order-related emails.

(c) External use: our priority is to provide excellent service and a broad selection. We do not sell, rent, trade, license, or disclose your personal or financial information to anyone, except to our affiliates under the control of KUADROS.COM, Inc. However, there are a few exceptions:

(i) On occasion, we use third-party service providers (such as EMS, FedEx, UPS, and TNT) to carry out specific tasks on our behalf, such as delivering products, which requires the disclosure of certain information such as your name, shipping address, and phone number. However, this disclosure is carefully monitored and made solely for the purpose of carrying out the assigned task properly.

(ii) Likewise, to help you purchase our products and to provide customer service, we need to forward your credit card number to financial entities such as credit card processors and issuers. When your credit card number is sent for authorization, we use high-level data encryption to protect your information.

(iii) Such information may be disclosed in response to requests from law enforcement officials conducting investigations, subpoenas, a court order, or if we are required by law to disclose certain information. We will also disclose certain personal information when necessary to defend our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, information may be disclosed to prevent fraud or stop illegal use of the Site.

(iv) As a rule, no part of your personal information is sold, traded, or rented to other companies. However, there is a possibility that in the future we may acquire, merge with, or be acquired by another company, and may also dispose of some or all of our assets. If that happens, your personal information may be disclosed to that company, but such disclosure will be subject to the then-current Privacy Policy.

(v) We may provide non-personal information (for example, the number of visitors to a web page or the amount of an order placed on a particular date) to third parties such as advertising partners. However, this information cannot reveal the identity of any user.

(vi) We may publish the name, country, city, and state of the winners of our contests and sweepstakes.

(vii) We may disclose your personal data to our intermediary service providers, subcontractors, and agents operating under contract on our behalf to provide certain services. These third parties have no right to use the personal information provided in any way except with the authorization of KUADROS. They are contractually bound to use such information solely to assist us and to preserve the confidentiality and security of such information.

(d) Site analytics: We work with a third-party service provider to better understand the functionality of our Site. For this purpose, the third-party service provider places cookies on your computer to collect information. The information thus collected will shed light on certain facts such as the search engine that referred you to our websites, details of your browsing on our websites, your purchases, and traffic driven by advertisements and emails. This information is carefully monitored to provide better service to our customers and to present more personalized information about our products and offers. While our third-party service provider does not

you may have access to your credit card information, email address, or password information that is securely stored, your personal information may be used as needed to serve you. However, our third-party service provider is contractually required to keep confidential and secure all details it collects and analyzes for us. It may not, under any circumstances, disclose your personal information or use it for any other purpose, except in aggregated form and purely for internal use.

(5) Data Security

The Site has physical, electronic, and administrative procedures in place to protect the privacy of your personal information, as well as Secure Sockets Layer ("SSL") for any financial transaction on the Site. We use SSL encryption, which includes a range of sophisticated techniques to protect your personal information online at our facilities. Access to your personal information is denied to everyone by default, except when our employees need it to perform a specific job. Crucially, we rely on third-party service providers for the physical security of our computer hardware and trust the effectiveness of their security systems.

While we use top-tier, industry-standard security to protect your personal information, we cannot guarantee 100% security against hackers and cyberterrorists, as is the case with other websites.

(6) Opt-Out / Corrections

We welcome your request to:

• correct or review your personal information;
• stop our email notifications and/or
• deactivate your current account to prevent future purchases through that account.

You may send your requests to the Site's customer information center, or directly by email to: info@kuadros.com.

(7) Your Rights

You have several rights relating to your personal information:

• The right to be informed about how your personal information is used and shared.
• The right to access the personal information we have collected about you.
• The right to request correction of any inaccurate personal information we hold about you (this can also be done through the My Account page).
• The right to request that we delete your data, or stop processing or collecting it, in certain circumstances.
• The right to stop direct marketing messages and withdraw consent for other processing based on consent at any time.
• The right to request that we transfer or move parts of your data to you or another service provider.
• The right to lodge a complaint with your data protection regulator: the Office of the Commissioner of Information.

To exercise any of the rights above, or if you have any questions, please email us at info@kuadros.com and we will be happy to help. We may ask you to provide additional information so that we can verify your deletion request and authorize it.

Please note that your personal information is linked to your user account, and deleting certain personal information, such as your email address, will also result in the deletion of your user account.

Updates to this policy

If we modify or revise this Privacy Policy, you can visit our site to review the changes and updates and obtain information about the information we collect, use, and disclose. Please review this Privacy Policy periodically to see whether it has been revised or updated. For any questions related to our Privacy Policy, please contact one of our customer service representatives.