At Kuadros we want our customers to have a simple and easy shopping experience. Please read the details about our return policy.

Return and Refund Policy, 100% Satisfaction or Your Money Back

Exceptions to the Exchange and Refund Policy.

The exchange and refund policies do not apply to all paintings. These are the exceptions to our standard return policies and the guidelines for returning products:

• The refund policy does not apply to Custom Paintings, but the exchange policy does.
• The refund policy does not apply to large-size paintings (with a dimension greater than 1 (one) meter on any side), but the exchange policy does.
• The return and refund policy does not apply to situations where the customer is dissatisfied with the colors of a painting in relation to the photographs displayed on our website at kuadros.com. Even though our artists make the best effort to reproduce the original range of colors, the very nature of painting copies often entails slight changes in hues and nuances.
• Returns are not accepted nor will a refund be issued in cases where alteration or damage of the original product by the customer is verified.

Shipping Costs for Returned Paintings

The cost of returning a painting is entirely covered by the customer and is not refundable, except in cases where the painting arrives defective from the factory, damaged during transport, is a painting that does not correspond to the initial order, and has not been altered or maliciously handled by the customer.

How to return a painting and request an exchange or refund

When packing and shipping the product for your refund or exchange, please follow the guidelines below to process your return in a timely manner.

After receiving the returned painting at our central workshop, our dispatch professionals will inspect the product (usually within 72 hours of receipt). If the returned product qualifies for a return policy, we will proceed to initiate the exchange or refund according to your request. In case of a refund, it will be credited to your original credit card or payment method within the next 7 business days.

Please note that the money may be deposited into your account 3 to 10 business days after the transaction has begun. This is not a mistake on our part but depends on your credit card company and financial intermediaries.

Refunds for Promotional Items

If, at the time of your return, the paintings are on clearance, they will be reimbursed at the rate of the purchase price.

IMPORTANT NOTE: If the returned product does not meet the criteria outlined in this policy, we will explain why we cannot offer you any refund or exchange.

In this case, we will return the same product to you unchanged. If, at our sole discretion, we decide to accept a painting not eligible for return, we reserve the right to charge up to a 50% restocking fee.

Our policy of Guarantees, returns, and refunds is based on good faith between the buyer and our company. Kuadros reserves the right to reject any return or refund, when there is suspicion of fraud or malicious damage to our paintings.