At Kuadros we want our customers to have a simple and easy shopping experience. Please read the details about our return policy.

Return and refund policy, 100% satisfaction or your money back

If for any reason you are not completely satisfied with your purchase, return the painting to us within 30 days of arrival for a free replacement or a full refund. There are no hidden terms or conditions in our 30 day return policy. Just make sure the packaging is unaltered and send the product back to us in its original condition.

Exceptions to the exchange and refund policy.

Exchange and refund policies are not applicable to all paintings. Here are the exceptions to our standard return policies and guidelines for returning products:

  • The refund policy does not apply to Personalized Paintings, but it does apply to changes.
  • The refund policy does not apply to large paintings (with a dimension greater than 1 (one) meter on any of the sides), but it does apply to changes.
  • The return or refund policy applies to situations in which the client is not satisfied with the colors of a painting in relation to the photographs displayed on our website at kuadros.com . Even though our artists do their best to reproduce the original range of colors, the very nature of copies of a painting often involves slight shifts of their own in tones and shadings.
  • Returns are not accepted nor will any reimbursement be made in the event that the customer alters or damages the original product.

Shipping cost of returned paintings

The cost of returning a painting is covered entirely by the customer and is not refundable, except in the event that the painting arrives defective from the factory, damaged during transport, is a painting that does not correspond to the initial order and that there is no been maliciously altered or manipulated by the client.

How to return a painting and request an exchange or refund

When packing and shipping the product for a refund or exchange, please follow the guidelines below to process your return in a timely manner.


(1) Write an explanatory email to garantias@kuadros.com with clear, high-resolution photographs of the problem or damage and receive a return authorization.
(two) Once you receive the authorization, wrap the product you wish to return and send the return shipping authorization attached. Please note that without the "Return Shipping Authorization" we cannot process your request for an exchange or refund.
(3) If the product is lost during shipping, Kuadros will not be responsible for the loss. Make sure your product can be traced. For example, send the product preferably by Fedex/UP or DHL, or by certified mail at least from your country.

After receiving the returned painting at our central workshop, our dispatch professionals will inspect the product (usually within 72 hours of receipt). If the returned product applies to the return policy, we will proceed to initiate the exchange or refund according to your request. In the case of a refund, it will be credited to your credit card or original payment method within the next 7 business days.


Please note that money can be deposited into your account 3-10 business days after the transaction is initiated. This is not an error on our part, it all depends on your credit card company and financial intermediaries.

Refunds for promotional items

If, at the time of return, the paintings are on sale, they will be refunded at the rate of the purchase price.


IMPORTANT NOTE: If the returned product does not meet the criteria mentioned in this policy, we will explain the reasons why we do not offer you a refund or exchange.


In this case we will return the same product without any changes. If, in our sole discretion, we decide to accept a painting ineligible for return, we reserve the right to charge up to a 50% restocking fee.


Our guarantee, return and refund policy is based on good faith between the buyer and our company. Kuadros reserves the right to refuse any return or refund, when there is suspicion of fraud or malicious damage to our paintings.


Kuadros, a famous painting on his wall.