Privacy Policy

KUADROS.COM is committed to respecting and protecting your privacy while providing a friendly and satisfying experience for our visitors and customers. We strive to deliver the best possible online service for our high-quality products. Please review our full Privacy Policy.

* This policy was last updated on 12/05/2024

At KUADROS.COM, we value our customers and take their privacy concerns seriously. We are committed to safeguarding your personal information and complying with all applicable laws, as well as our own internal standards and ethics. We want you to understand exactly how your information is handled. For more details, please read this Privacy Policy.

This Privacy Policy applies to personal information that may be collected when you interact with KUADROS, KUADROS.COM, or any of its variations ("KUADROS," the "Site," "we," "us"), affiliates, and partners. Protecting the privacy and security of your personal information is always our highest priority, and we believe that a clear, comprehensive, and straightforward privacy policy serves the best interests of both our customers and our company.

This Privacy Policy explains how we collect, use, disclose (under specific circumstances), and protect your personal information. It also outlines the choices available to you regarding the collection, use, and disclosure of your personal information. By visiting our site or any of our related sites, you accept the terms of this Policy. As we continue to improve our website and services, this Privacy Policy may be updated from time to time. KUADROS.COM reserves the right to amend or modify this Privacy Policy without prior notice. We therefore encourage you to review it each time you visit us.

* We are not responsible for the content or privacy policies of any website that may be linked to, but is not operated by, KUADROS, Inc.

Information Collection: We use different methods to collect your information in order to provide an efficient, rewarding, and personalized experience. For example, your personal information may be used to:

• Make our site easier to use and avoid requiring you to re-enter information when you sign in.
• Help you quickly find products, information, and services.
• Create the most relevant content.
• Notify you about new products and services.

(1) Registration and Orders

You must complete our online registration form before accessing certain information or ordering products. During registration or checkout, you will be asked to provide the basic personal information required, such as your full name, including your shipping and billing address, phone number, email address, and

credit card number. We also ask for your country and/or your organization’s location solely to comply with the laws and regulations of your country. This personal information is necessary to communicate with you effectively, process billing, ensure the safe delivery of your orders, and support our internal marketing activities.

(2) Email addresses

You may be asked to provide your email address in certain areas of the Site:

• when requesting notifications about new products
• to receive our email newsletters and special offers
• or to enter a contest or sweepstakes

You may also have the opportunity to participate in a contest or sweepstakes. If you choose to enter, you will need to provide certain information, which will be used appropriately to notify contest and sweepstakes winners and award prizes. The names and cities of contest and sweepstakes winners may be published on our Site. By entering a contest or sweepstakes, you agree to receive our email newsletter and special offers, as stated in the official rules for that contest or sweepstakes.

(3) Cookies and other technologies

Our Site also uses cookies and web beacons (also known as clear GIF technology or “action tags”) to help the Site run faster, track items in your shopping cart, present you with personalized content, identify you and your access privileges, and monitor Site usage.

(i) Your Internet browser stores small pieces of information in text-file format on your hard drive, known as cookies. Internet browsers generally accept cookies by default. However, you can change your settings to reject or delete cookies. If you do so, you may be denied access to certain hyperlinks on the Site. We use cookies:

• to make it easier for you to select and purchase products
• to place them in an online shopping cart
• and to record your browsing and purchasing activity

COOKIES CANNOT BE USED TO ACCESS A USER’S CONFIDENTIAL INFORMATION. Our cookies are not “spyware.”

(ii) Web beacons place cookies that allow us to determine whether our Site has been visited and how often. Any electronic image on the Site, such as an advertising banner, may function as a web beacon.

(iii) We may use the services of third-party advertising companies to optimize the usability of the Site or to display our ads. These companies may use cookies and web beacons to evaluate advertising effectiveness (such as the most frequently visited web pages or purchased products, as well as the quantity). No information collected by these third parties through cookies and web beacons is linked to any personal information we have collected.

(iv) For example, Facebook collects certain information through cookies and beacons web to understand which websites were visited and which products were purchased. Please note that the information Facebook receives through cookies and web beacons is not linked to any personal information collected from customers.

(a) Log files. When you access a site, the site server recognizes your Internet URL. Your Internet Protocol ("IP") address, Internet service provider, and date/time stamp may be accessed for system administration, troubleshooting, order verification, and internal marketing purposes.

(b) Age. No personal information is collected from children under 18 years of age. You are required to ensure that you are at least 18 years old or that you are accessing the Site under adult supervision. If you are under 18, please do not disclose any personal information to us. If necessary, please use the Site only under the strict supervision of an adult.

(c) Product reviews. We welcome reviews of our products, and if you choose to submit a review, your name or pseudonym (but not your email address) will remain visible and may be used by visitors, along with any personally identifiable information you choose to include in the review at your own discretion and responsibility. We strongly recommend that you do not post sensitive personal information, such as contact details, phone numbers, or email addresses. You may submit your valuable review without disclosing any personal information.

(4) Use and Disclosure of Information

(a) Internal use: your personal information is used to process your order and provide customer service. In addition, your personal information may be used internally to improve the design and content of the Sites, expand our reach and optimize the marketing of our services and products, and gather general market information about visitors to our site. To facilitate such use, including the uses mentioned in Section 2, your information may be shared with affiliates under the control of KUADROS.COM, Inc.

(b) Communications with you: We use your personal information to communicate with you on our Site and to manage your orders and deliveries. We may also send you a confirmation email after you register with us. In exceptional circumstances, we may notify you of service-related information when necessary (for example, if we need to temporarily suspend our service to improve our site). In addition, providing your email address is required to register for a contest or sweepstakes; request notification of new products or services; or subscribe to email newsletters and exclusive offers. Your email address will be used to send you such information. We also provide the option to unsubscribe or opt out of future emails. Because we need to communicate with you بشأن the orders you place, you cannot opt out of emails related to your orders.

(c) External use: our priority is to provide excellent service and a wide selection. We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone, except to our affiliates under the control of KUADROS.COM, Inc. However, there are a few exceptions:

(i) From time to time, we use third-party service providers (such as EMS, FedEx, UPS, and TNT) to perform specific tasks on our behalf, such as product delivery, which requires us to share certain information such as your name, shipping address, and telephone number. This disclosure is carefully controlled and made solely for the purpose of properly carrying out the requested service.

(ii) Likewise, to help you purchase our products and provide customer service, we need to forward your credit card number to financial institutions such as credit card processors and issuers. When your credit card number is transmitted for authorization, we use advanced data encryption to protect your information.

(iii) Such information may be disclosed in response to requests from law enforcement officials conducting investigations, subpoenas, court orders, or where we are otherwise required by law to disclose certain information. We may also disclose certain personal information when necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, information may be disclosed to prevent fraud or stop unlawful use of the Site.

(iv) As a rule, no part of your personal information is sold (or otherwise traded or rented) to other companies. However, we may in the future merge with, acquire, or be acquired by another company, or dispose of some or all of our assets. If that happens, your personal information may be disclosed to that company, but such disclosure will remain subject to the applicable Privacy Policy.

(v) We may provide non-personal information (for example, the number of visitors to a webpage or the number of orders placed on a particular date) to third parties such as advertising partners. However, this information cannot be used to identify any individual user.

(vi) We may publish the name, country, city, and state of winners of our contests and sweepstakes.

(vii) We may disclose your personal data to our intermediary service providers, subcontractors, and agents operating under contract on our behalf to provide certain services. These third parties are not authorized to use the personal information provided in any way except as authorized by KUADROS. They are contractually required to use such information only to assist us and to maintain the confidentiality and security of that information.

(d) Site analytics: We work with a third-party service provider to better understand how our Site functions. For this purpose, the third-party service provider places cookies on your computer to collect information. The information collected in this way helps us understand certain details, such as the search engine that directed you to our websites, details about your browsing activity on our websites, your purchases, and traffic generated by advertising and emails. This information is carefully monitored so we can provide better service to our customers and present you with more personalized information about our products and offers. While our third-party service provider does not may have access to your credit card information, email address, or password information, which is kept secure. Your personal information may be used when necessary to meet our operational needs. However, our third-party service provider is contractually required to maintain the confidentiality and security of all details it collects and processes on our behalf. It may not, under any circumstances, disclose your personal information or use it for any other purpose, except in an aggregated and strictly limited personal form.

(5) Data Security

The Site uses physical, electronic, and administrative procedures to safeguard the privacy of your personal information, in addition to Secure Sockets Layer ("SSL") protection for all financial transactions conducted on the Site. We use SSL encryption together with a range of sophisticated security measures to protect your personal information online and within our facilities. Access to your personal information is denied by default to everyone except employees who require it to perform a specific job. Importantly, we rely on third-party service providers for the physical security of our computer hardware and trust in the effectiveness of their security systems.

While we use industry-standard security measures to protect your personal information, we cannot guarantee 100% security against hackers and cyberterrorists, as is the case with other websites.

(6) Opt-Out / Corrections

You may request to:

• correct or update your personal information;
• stop receiving our emails; and/or
• deactivate your current account to prevent future purchases through that account.

You may submit your requests to the Site’s customer information center, or directly by email at: info@kuadros.com.

(7) Your Rights

You have various rights relating to your personal information:

• The right to be informed about how your personal information is used and shared.
• The right to access the personal information we have collected about you.
• The right to request correction of any inaccurate personal information we hold about you (this can also be done through the My Account page).
• The right to request that we delete your data, or stop processing or collecting it, in certain circumstances.
• The right to stop direct marketing messages and withdraw consent for any other consent-based processing at any time.
• The right to request that we transfer elements of your data to you or to another service provider.
• The right to lodge a complaint with your data protection regulator: the Office of the Commissioner of Information.

To exercise any of the rights above, or if you have any questions, please email us at info@kuadros.com and we will be happy to help. We may ask you to provide additional information so that we can verify and process your deletion request.

Please note that your personal information is linked to your user account, and deleting certain personal information, such as your email address, will also result in the deletion of your user account.

Updates to this Policy

If we modify or revise this Privacy Policy, you may check our website for any changes and updates, as well as information about the data we collect, use, and disclose. Please review this Privacy Policy periodically to stay informed of any revisions or updates. If you have any questions about our Privacy Policy, please contact one of our customer care representatives.